FAQs & Troubleshooting

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

1. Place a document to be scanned in the ADF (Automatic Document Feeder).
2. Open the ControlCenter2.
   To open the ControlCenter2 application, click Go from the Finder bar, Applications >Brother >ControlCenter. Double click the ControlCenter.
   The ControlCenter will open and an icon will be placed in the dock.
3. Click on Configuration > Scan > select your desired Scan Type.

• Long-edge binding
• Short-edge binding

Using the Scan key

1. Place a document to be scanned in the ADF (Automatic Document Feeder).
2. Press (Scan) on the Brother machine's display (hereinafter called LCD).
3. Swipe left or right, or press Left or Right arrow key to display the desired scan option.
4. Press the desired scan option. The icon moves to the middle and is highlighted in blue:
   

• Network Users, continue to Step 6.
• USB Users, continue to Step 8.

• If you want to use the default settings, go to Step 14.
• If you want to change the default settings, go to Step 9.

To use Set with Touch Panel, the ControlCenter software must be installed on the computer that is connected to the machine.

Using Scansoft™/Nuance™ PaperPort™ SE (Windows only)

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

1. Open PaperPort:
   • Windows 7 and earlier: Click Start > (All) Programs > Nuance PaperPort > PaperPort.
   • Windows 8: On the Start screen, click PaperPort tile from the Start screen.
   • Windows 10: Click Start > (All apps >) Nuance PaperPort >PaperPort.
2. If the Scan or Get Photo panel is not already displayed on the left side of the screen:
   Click Scan Settings. The Scan panel should then appear.
3. Under the scanner section click Select.
4. Ensure that TWAIN has a check next to it and from the list of available scanners select the TWAIN driver for your model brother machine. (ex: TWAIN: TW-BROTHER [model name])
5. Click OK. Your scanner should now be listed under the scanner section of the scan panel.
6. Adjust any of the settings to your desired configuration.
7. Place a check next to Display Scanner Dialog Box and Show Capture Assistant.
8. Place the document you wish to scan in the Automatic Document Feeder (ADF) and click Scan.
9. In the "Scanner Setup" dialog box adjust any of the settings to your desired configuration.
10. Ensure that 2-sided Scanning is checked. You will then be able to select one of the following binding options:
    • Long-edge binding
    • Short-edge binding

• Scan More Pages: Select this option if you wish to add additional pages to this scan job.
• Scan Other Side: Select this option to perform a manual duplex scan of documents with images on both sides of a page.
• Done: Select this option if you are finished scanning.

Using Presto! PageManager (Macintosh only)

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

1. Double click on the Presto! PageManager shortcut icon on the desktop or click Macintosh HD ->Application ->Presto! PageManager 9 for BR ->Presto! Page Manager SE 9.app or click Go ->Application ->Presto! PageManager 9 for BR ->Presto! Page Manager 9.35.app.
2. Place your document on the ADF (Automatic Document Feeder).
3. In Presto click (Acquire).
4. Place a check in 2-sided Scanning. You will then be able to select one of the following binding options:
5. Long-edge binding
6. Short-edge binding

If your question was not answered, have you checked other FAQs?

• Go to the Top page in the FAQs & Troubleshooting section
• See other FAQs in this category

Have you checked the manuals?